BAD SERVICE
<p>I am struggling to get service from MTN (PTY) EQUIPMENT INSURANCE. I have been trying to get hold of them for months with no luck to claim from them for damages. After numerous tries to get assistance on the phone I have went to a MTN store in Cresta Mall and they assisted me in completing the claim form on the 28 Sept 2016 and i received a ref number. Till today i have had no reponse, I call MTN there is no operator availbale to speak to me. I do not even know if my claim form has been received. I have sent emails no response. This is frustarting as I have been paying for insurance for over a year now. </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***