Bad service
<p><br />Good day.</p> <p>I'm having a contract with Mtn it's almost 6yrs now.And now I'm owning an I-phone 6plus I have been paying cellphone insurance for over 24 months now, my cellphone screen has broken and I went to Mtn Polokwane they told me they have submitted claim for repair and they gave me ref no and the insurance numbers to call and hear how far are they with the claim but the Number is ringing no answer ....The service is terrible.I even call 808 and I didn't get much help they told me that they are dealing with cellphone problems not insurance so now I don't know where to go,it seems like I'm paying for gost insurance and if you don't know how to help me I want a full refund on my premiums from you guys cause you who telling us about Mtn Insurance and I'm a loyal customer to you and if you don't value that I will consider a contral buy out form Cell C.This is horrible.</p> <p><br />Unhappy customer<br />Dinah.</p>
Good morning Dinah
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation the matter has been escalated to the Insurance team for further investigation and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good morning Dinah
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation the matter has been escalated to the Insurance team for further investigation and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***