1 reviews | Active since Nov 2016

01 Nov 2016, 12:42

Bad Service

<p> I went to the store to open a new contract this morning at 10:30am, I was told to take a seat and I will be assited, after an hour of waiting I asked why am I waiting so long and the consultant told me to sit down with a bad attitude. Customers were walking in and being assisted. The consultants were to lazy to process a new contract as they where poiting finger as to which consultant must process the contract. The consultants and useless manager were of no help so I ended up leaving the store without any assistance. I will never again consider opening a new contract with any MTN store. I'm going to tell my family and friends to port their numbers from MTN. </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Nov 2016, 22:46
Official

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please be advised that the matter has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***