1 reviews | Active since Oct 2016
bad service
<p>I opened an account at an mtn store. i defaulted on my account and have worked to pay up every single sent. I settled the account on friday 30 September 2016. 7 days later my line is still blocked. When i call the call centre to ask they tell me i opened my account with new generation i dont know who or what that is.</p>
Good afternoon Katleho
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that the matter has been escalated to the legal department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Lungi
REQ:***
Best regards,
Good afternoon Katleho
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that the matter has been escalated to the legal department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Lungi
REQ:***
Best regards,
I have not received any update from you guys. Not even an email on my mtn mail email. I blocked my mtn sim card I cannot even unblock my sim card. you guys have really let me down hey
I have not received any update from you guys. Not even an email on my mtn mail email. I blocked my mtn sim card I cannot even unblock my sim card. you guys have really let me down hey
can i please get feedback on *** or my vodacom number (since i cannot get a puk for my mtn sim card) ***
can i please get feedback on *** or my vodacom number (since i cannot get a puk for my mtn sim card) ***