1 reviews | Active since May 2016
Bad service
<p>I have a problem with MTN I have a contract with them so in the month of May I didn't pay the contract which was R767 then end of june they said I must pay double the amount.i paid R1200.00 then still they blocked my cellphone then when I contacted them they said I must pay R3165.70 I asked why so much money and they failed to answer me now I want to pay and they are saying I can because my account is taken over to the Legal department and I'm sending emails to the legal department and they are not responding.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
I was called again by the legal department to pay.Is my matter still under investigation?
I was called again by the legal department to pay.Is my matter still under investigation?