1 reviews | Active since Sept 2016
Bad service
<p> I upgrated my phone through a contract I have with MTN. The new phone that I bought comes with a top up of 100 minutes and 500 MB a month.</p> <p>Ever since I entered into that agreement with MTN I have not received the monthly 500 MB that is due to me even though I keep on paying the required amount.</p> <p>I feel that MTN is not delievering on its obligation as per the contract and I want them to sort it with immediate effect because I have been visiting the branch and nothing has been done to date to rectify that.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have requested for the 500MB and 200SMS Recurring Bundle to be provisioned, reference number: ***. The necessary credit will be passed once the provisioning is done for the 500MB and 200SMS Bundle billed on the invoices dated 2016-05-16 to 2016-09-16.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have requested for the 500MB and 200SMS Recurring Bundle to be provisioned, reference number: ***. The necessary credit will be passed once the provisioning is done for the 500MB and 200SMS Bundle billed on the invoices dated 2016-05-16 to 2016-09-16.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***