bad service
<p>I've been a loyal client with MTN for all my life. i've had an existing contract with them for 2 years and have never had any issues until i upgraded. MTN loaded some extra bundles on my account which i never requested. I queried the extra packages and was informed on several occassions that they were cancelled. Every month since 2016/06/01 both my contract phones get suspended and i have to call in and explain the situation to different people. I've asked to speak to managers but always get the excuse that the managers are on lunch or tea break. This is unacceptable. MTN has to date still not resolved my issues and has caused a big incinvenince in my life. MTN SUCKS!!!!!!!!!!!!!!!!</p>
Good day Manqoba Blackrain Radebe,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that our system shows that you purchased additional data bundles by using the self-service USSD code *141*2#ok.
Please be advised that the credit limit is set on all accounts, it is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. The system shows that the credit limit was increased. Please note that the account can only be suspended once due to the credit limit in one billing cycle. Should there be a request for the lines to be reconnected then the system can no longer suspend the number in the same billing cycle for that particular credit limit amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Good day Manqoba Blackrain Radebe,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that our system shows that you purchased additional data bundles by using the self-service USSD code *141*2#ok.
Please be advised that the credit limit is set on all accounts, it is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. The system shows that the credit limit was increased. Please note that the account can only be suspended once due to the credit limit in one billing cycle. Should there be a request for the lines to be reconnected then the system can no longer suspend the number in the same billing cycle for that particular credit limit amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,