1 reviews | Active since Sept 2016
BAD SERVICE
<p>The service I have received from MTN has been appauling. </p> <p>I simply requested that they automatically send my monthly account to my email address.</p> <p>Every month i have to phone to get an invoice and a statement. </p> <p>They have been unable to get this right for the past five months!!! Despite promising me that the next month will be automatic. They even have me hold the line while they check that the automatic log is activated.</p> <p>This morning I requested to speak to the manager of the department. The consultant was very reluctant to transfer me to the manager. When i insisted I was put on hold until the phone went off. </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have updated the delivery method for your invoice and itemised billing from MMS to email, going forward you will be getting an email with the link to access your billing documents and view them online.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have updated the delivery method for your invoice and itemised billing from MMS to email, going forward you will be getting an email with the link to access your billing documents and view them online.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Even after the comitment to rectify the situation above.
I still have not received my statement on email as requested. i phoned again today and was told the system is down.
I tried to phone the billing department on ********** and held on for half an hour and eventually put the phone down.
If your intention is not the intention of MTN to displease - then what?
Please can you contact me to offer me a free cancellation option on my contract. I caanot continue with this shocking service. You cannot even be reached for assistence any more.
Even after the comitment to rectify the situation above.
I still have not received my statement on email as requested. i phoned again today and was told the system is down.
I tried to phone the billing department on ********** and held on for half an hour and eventually put the phone down.
If your intention is not the intention of MTN to displease - then what?
Please can you contact me to offer me a free cancellation option on my contract. I caanot continue with this shocking service. You cannot even be reached for assistence any more.