1 reviews | Active since Aug 2016
bad service
<p>I resent lost my phone which is due for an upgrade in December I called mtn to enquire about an early upgrade which took 5 days for them to respond and they declined my request which I have stated I don't mind paying penalty fees and I have been with the service provider for more than years never have I ever before requested for an early upgrade, the least they can do is try and retain me as a customer </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per system record we note that cell number ******7490 was recently upgraded on the 2016-08-25. And cell number ****** 9745 due for an upgrade on the 2017-04-10
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per system record we note that cell number ******7490 was recently upgraded on the 2016-08-25. And cell number ****** 9745 due for an upgrade on the 2017-04-10
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,