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clayton S

1 reviews | Active since Nov 2014

23 Aug 2016, 14:06

Bad Service

<p>I bouht a phone a year ago at the Clearwater MTN (sony xperia M2,imei ********** ********** 9). Please note this phone as been replaced before because there was something wrong with it. So the new one i have ,i reset it because it kept showing not enough space on the phone,i reset it but now can loade any apps on it because i cant go into the playstore. I went to it MTN in cleawater mall and was informed i should take in to MTN repair centre in midrand,which i did,when i got there i was told i should take it it sony to have it repairred,which is in Boksburg.</p> <p>This phone is not even a year old and i am having probelms and now I the client should drive around because it will take 2 weeks for them to get it there and get an answer.</p> <p> </p> <p>How can anybody be without a mobile phone for two weeks?</p> <p>This phoe is under a two year warranty and its not even a year old, why should the client be subjected to driving around or even be without a phone for two weeks.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Aug 2016, 16:55
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ: **********

Best regards,