Bad service
<p>I have a contract with Mtn and I also took out an insurance with them for my headset. In December last year I started having problems with the phone screen so I reported it to them and it took them two full weeks before they can callme and assist me, they fixed the phone or so they said and in July the phone screen started to give me problems again I send them an email and now it has been a month and they haven't contacted me to assist and their email says their SLA is 5 days but I don't understand cause they are deducting my premiums monthly but they can't help me. When I tried callinng their insurance line they don't pick you will hold 3 full hours then they hang up. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********