Bad service
<p>All these years with Mtn I have never treated like this before . I have been a loyal customer and My contract is due for an upgrade for 4th time .from how they handle my issue I don’t think will take the next contract again</p> <p> </p> <p>I have submitted a claim on the 1st of June 2016 # ********** 1 never receive a reply , I did made couple of calls but never get through , I Have been following up via twitter but They keep providing new ref number # 473830 and latest # ********** 61 All I could get hear from their Twitter Mtn Service page my query has been escalated but no resolution or feedback from their insurance team until last week Thursday. Where I was told my iphone will be collected on Friday which they did but I was not provided with any loan phone or update on how long should I wait until I get my phone back.</p> <p> </p> <p> </p> <p> </p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank You Mike
Please note yesterday I did made a call to Repair Department and did provided them with my EMEI number and was told my iPhone is not there yet . bear in mind it was collected last week friday. Also made another call to MTN insurance and they couldnt provide me with a clear answer beside excuse of keeping Find My iPhone App was on. no call or email asking me to turn it off before collecting the phone. I asked for the loan phone since the turn around possible could be 15 working days excluding delivery days . The lady drop the call while i was waiting for a feedback from her manager since she had to asked if they have any phone available. No call back or anything the whole day. end up buying a new cellphone since i cannot wait for 15 to a month without a phone.
Just imagine waiting for 72 days before getting a response. Now have to wait again .
Please assist.
Regards
Thanduxolo.
Thank You Mike
Please note yesterday I did made a call to Repair Department and did provided them with my EMEI number and was told my iPhone is not there yet . bear in mind it was collected last week friday. Also made another call to MTN insurance and they couldnt provide me with a clear answer beside excuse of keeping Find My iPhone App was on. no call or email asking me to turn it off before collecting the phone. I asked for the loan phone since the turn around possible could be 15 working days excluding delivery days . The lady drop the call while i was waiting for a feedback from her manager since she had to asked if they have any phone available. No call back or anything the whole day. end up buying a new cellphone since i cannot wait for 15 to a month without a phone.
Just imagine waiting for 72 days before getting a response. Now have to wait again .
Please assist.
Regards
Thanduxolo.