Bad service
<p>My boyfriend app**** for a sharelink contract on the 12th. We were told that we would receive an sms to collect it the same day or next day. I returned on the 16th as we still had not heard from them, then Witness, the guy that helped us couldn't even find our paperwork,as they just shove all their papers under the counter. He didn't bother to follow up on our application and how could he,as the papers were just lying around. When he finally found our papers,he looked on the system and there was a problem with the work phone number apparently and he said he must resubmit the paperwork. If he was even interested in his work,he would've followed up and fixed the problem. It has been almost 6 days, still no sms's from Mtn. They do not answer their phone, I have been there twice,my time and petrol, I observed the employees, they chat, sit on their cellphones and eat and do their hair, not interested in their customers,they get their pay,so why go out of their way. I am discusted with the poor service and lack of interest.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Westgate management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Westgate management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
I did manage to get hold of Witness for the 1st time today, he said he would follow up and I must call back, I have phoned 12 times, no one answers, clearly nothing's going to happen, seeing that I still have not heard from Mtn Westgate. Wasting my time, airtime, petrol, seeing that I have been holding on for mtn call centres and to no avail. I don't think this matter seems important enough to Mtn. The personnel at Mtn Westgate just have a dont care attitude.
I did manage to get hold of Witness for the 1st time today, he said he would follow up and I must call back, I have phoned 12 times, no one answers, clearly nothing's going to happen, seeing that I still have not heard from Mtn Westgate. Wasting my time, airtime, petrol, seeing that I have been holding on for mtn call centres and to no avail. I don't think this matter seems important enough to Mtn. The personnel at Mtn Westgate just have a dont care attitude.
Finally I get told to come in tommorow at 12:00. So it took 7 days and not 1 day like we were told. I have dealth with Mtn Clearwater Mall, many times before and always got my phones the same day or next day. Shows you the difference in attitude at the different branches. If you don't follow up and complain, nothing gets done. Very sad that things have to result in bad consumer relations. Well lets see if we finally get what we asked for tomorrow.
Finally I get told to come in tommorow at 12:00. So it took 7 days and not 1 day like we were told. I have dealth with Mtn Clearwater Mall, many times before and always got my phones the same day or next day. Shows you the difference in attitude at the different branches. If you don't follow up and complain, nothing gets done. Very sad that things have to result in bad consumer relations. Well lets see if we finally get what we asked for tomorrow.