BAD SERVICE

<p>I lodged an insurance claim with MTN insurance on Monday 25 July 2016, within 15 munites i got a responce with a reference # ********** 6 and a turnaround time of approx 5 working days. On the 1 August 2016 i made a follow up via email and the responce i received on the same day was that the claim is still pending and that smartphone plus will contact me for arrangements of the handset collection. Since 01 August 2016 till today being 16 August 2016 i have sent email without any responce, i have made calls to the call centre ********** 084 you are kept on hold for over ten minutes until eventually the line get cutoff. The sad part about this situation is that i pay my monthly premiums monthly without fail and when an incident happens that requires them (MTN Insurance) to come to the party this happens. It has been a stressful period for me without a phone and the worse part is that you try and contact MTN to get some feedback on the claim and you get no service at ALL. MTN insurance should just close down because they really cannot provide the service and should offer cellphone services and leave insurance to expects. I will be taking this matter to ICASA as well as the Consumer Goods and service Ombudsman if this matter is not resolved by Monday 22 August 2016. </p>