Bad Service

<p> </p> <p>Good day,</p> <p> </p> <p>As u type this email i am not well and i actually regret taking this contract with MTN, Since i took up this contract i have been having problems. the consultant at you cresta branch his name is Mdudizi told me that i will not be billed the 1st month, i will be double billed the next month however on the 22nd of march a debit from MTN went off my account. I was okay with that, then in April the debit order did not go off and i took an initiative to make a manual payment on the 05/05/2016 for R429 ref: ********** 1509( incorrect) however in error i utilised an incorrect reference. On the 23/05/2016 after i saw the error i contacted MTN on 808 and spoke to Bongani( request no:673656) who said he sent a request through to missing payments, i received no responds, on the 07.06.2016 i spoke to Mzandile ( Team Leader) and he promised me that within 24 hrs i receive feedback and that he will send me an email as well but i did not receive anything. On the 21.06.2016 i called again and spoke to Portia( ref: ********** 90) she told me that she can see the request has been sent through hoe ever there is no feedback . today 06.07.2016 i called again and i spoke to Zola who told me that i will not be refunded i need to speak to my bank for a reversal and i work for a bank, EFT transaction cannot be reversed and then i requested to speak to her superior. She called Owen who said i need to your head office on ********** 667 which i called and was on the line for 30 min the was no answer. I am very angry i even received a text message from MTN today stating that my account will be suspended SMS; Yello, overdue account warning. Please pay R 429.00 to avoid service suspension. Make payment to ABSA Bank, account no. ********** 150. Kind Regards, MTNSA. I did not pay my account this month because MTN owes me, i requested the amount that was paid to with an incorrect reference to be paid towards the June payment. if it cannot be rectified and my account is suspended i want nothing to do with MTN, close this account and take your device. May i please have feedback for my query that was logged. The complaints email addredd is not even working . i even sent my proof of payment to ********** and i only got feedback once from </p> <p>Zanele Sithole ''Credit Management"</p> <p> </p> <p> </p> <p> </p>