Bad Service

<p> MTN Account Number :A ********** </p> <p> </p> <p>I took a contract with MTN on 17/09/2013 and the contract was ending in September 2015 , I sent an email to MTN to request that the cancel the contract in August 2015 .</p> <p> </p> <p>From: <br /> Date: 8/17/2015 8:21:12 AM<br /> To: ********** /> Subject: A ********** </p> <p>Good day</p> <p>I would like to cancel my contact since it is ending next month .</p> <p>The last debit should go off next month September 2015 .</p> <p>****************************************************</p> <p>I was told that my contact will be terminated on 16/09/2016</p> <p>Good day</p> <p>Thank you for emailing Customer Care.</p> <p>Your contract termination date is in 2015-09-16.</p> <p>To process the request and for security reasons, please confirm the following:-</p> <p>I.D Number: <br />MTN Pin: <br />Address: <br />Name and Surname: <br />Bank Name:<br />Kind Regards,<br /> Aneliswe Hlatshwayo <br /> Customer Services<br /> MTN SA<br />I rep**** with the details that they requested .</p> <p>From: Retentions ********** <br /> Sent: 25 January 2016 04:19 PM<br /> To: <br /> Subject: Re: Cancellations [# ********** 1]</p> <p> </p> <p>Good day Precious,</p> <p> </p> <p> Thank you for e-mail the MTN Retentions</p> <p> We apologize for the delayed response</p> <p>Kindly note that we have received your request regarding the cancellation of your contract with MTN-SA and please advise if you would like your number to be migrated to prepaid.</p> <p>Kindly be advised that MTN would not like to loose you as a customer because you as the customer is our number one priority, we would do our best to keep you happy. If it is not too much asked, could you please let us know what brought you to this decision. We may even offer you up to three months subscription for free and also depending on the contract you’d like to Upgrade upon provided that you continue with the contract should you not we will action your cancellation request. Kindly confirm to us.</p> <p>Please do not hesitate to contact us for further assistance</p> <p>Best regards,<br /> Bhekumuzi Ngwenya <br /> MTN Retentions</p> <p>Reference Number: ********** 1<br />I was under the impression that my account was closed . In October ,November ,December 2015 till January 2016 there were deduction on my account of R129.70 .</p> <p>Oct Magtape Debit MTN Sp A ********** ********** 367 129.70</p> <p> Nov Magtape Debit MTN Sp A ********** ********** 515 129.70</p> <p> Dec Magtape Debit MTN Sp A ********** ********** 747 129.70</p> <p>Jan Magtape Debit MTN Sp A ********** ********** 449 129.70</p> <p> </p> <p>I then decided to cancel the debit order and reverse the transaction but I could only reverse 2 months which was R259.4 .</p> <p>This month I have received a statement that reflects that I owe them R649.01. I went to the MTN Branch and I was told that I upgraded in April 2016 . I don’t remember upgrading any account the only thing I remember is requesting for closure last year .</p> <p>I called the MTN offices , ref : ********** 77 , I didn’t get any help .</p> <p>This account is reflecting badly on my ITC </p>