1 reviews | Active since Aug 2016
BAD SERVICE
<p>Good day</p> <p> </p> <p>I currently have a problem with MTN. I did a number change in JUNE and I was promised that the airtime will be transferred to the new number. When I got the number there was no airtime. I have sent numerous emails and I keep on receiving the same feedback that I should allow 2 - 72 hours to have the query resolved or that they logged the query again.... this is now going on since 13.07.2016 .......................</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the business division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the business division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********