bad service
<p> i upgraded my contract jan 2016 i took a package of 2 phones on delivery there was only 1 phone. Since january i have been phoning nearly daily, until i spoke to a supervisor who agreed that i can cancel the contract and she would sent the driver to collect the phone. nothing happened and since april i decided to not pay any further as im not using the phone and the simcard. today when i phoned i was told that im handed over to legal dept, which confused me as i am not using the sim or the new phone i have been waiting for it to be collected. When phoning mtn i have to repeat the story to every consultant they transfer me to. how do i cancel this contract and how do i get taken to legal without anybody contacting me to enquire why i stopped payment.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our telephone conversation, the matter has been referred to the management team of MTN Direct for urgent attention. Please note that they will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our telephone conversation, the matter has been referred to the management team of MTN Direct for urgent attention. Please note that they will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********