1 reviews | Active since Jul 2016
bad service
<p>I'm pregnant & about to go on maternity leave the beginning of August so I sent an email first to mtn to inquire about downgrading my contract as I took a contract with autopage which closed it's doors & moved my contract to mtn in march 2016. I was then adviced that I can go to any store to ask about deals they have, I went to mtn Eastgate where I was told that I should phone 808 for more information as they do not deal with downgrades.</p>
God day Rebecca Queen-b Motshele,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that in order for the migration to be processed you would be required to complete the migration forms. Please note that for a downward migration, you will be charged a once off migration fee and a once off Handset Clawback Fee as the handset was taken on a higher subscription fee.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
God day Rebecca Queen-b Motshele,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that in order for the migration to be processed you would be required to complete the migration forms. Please note that for a downward migration, you will be charged a once off migration fee and a once off Handset Clawback Fee as the handset was taken on a higher subscription fee.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********