1 reviews | Active since Jul 2016
Bad service
<p>I bought a steppa 2 at Ackermans Lambton on May 2016 on the 18/06/2016 I gave the steppa in because it is faulty Ackermans did not want to refund me they send the phone to MTN on the 27/06/2016 I have been phoning and spoke to Elenor and Andrew at MTN and was told they are going to replace the phone but do not have stock although I said I do not want a steppa they I need another phone of the same value they say I must wait please tell me long how must I wait my money was good enough when I bought the phone but no that it is broken I must wait for a replacement and it is nearly a month that I am without a phone and I have small kids in the school so i need the phone or my money bavk</p>
Good Day Magda Buys
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. Please accept our apologies for any inconvenience experienced.
Unfortunately, the cell number, IMEI number and Job Card number have been left out of your post which does delay the resolution time. Kindly provide us with this information so that we can access the account and attend to the matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Magda Buys
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. Please accept our apologies for any inconvenience experienced.
Unfortunately, the cell number, IMEI number and Job Card number have been left out of your post which does delay the resolution time. Kindly provide us with this information so that we can access the account and attend to the matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********