1 reviews | Active since Jun 2016
Bad Service
<p>Took out a new IPhone contract last month and the phone isn't working. Been sent from one end to another to get it sorted. Now get told go collect a new phone but the store doesn't have stock. I said I am out of country for 2 weeks but they not keen on sorting my issues out. And I paid R200 for a screen protector and they refuse to replace it even though phone is under warranty and not my fault. </p>
Good day Romy,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Regional store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Romy,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Regional store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********