1 reviews | Active since Nov 2014
bad service
<p>good day</p> <p> </p> <p>kindly advise which contract the cell number ********** 497 is on.</p> <p> </p> <p>confirm costs</p>
Thank you for your post
Kindly note that the package on your account is MTN Anytime 100. We note that upon your upgrade you had requested for the package to be on a top-up not an open line were you can set up a limit. Please note the matter has been escalated to the management team of MTN direct for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post
Kindly note that the package on your account is MTN Anytime 100. We note that upon your upgrade you had requested for the package to be on a top-up not an open line were you can set up a limit. Please note the matter has been escalated to the management team of MTN direct for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********