Bad Service

<p>My cellphone was ******, I went to mtn store to claim, they gave me forms to complete and send it to the insurance email address, I did that on wensday, I emailed and faxed to make sure if they dont get email, they can get a fax, I have been calling, no answer, following the voice prompt is says they havent received my claim, but sadly I cannot speak to anyone to follow up since there is no answer from their contact. I have been on the line holding since morning, I insured my sim card as well, whats the point of insuring a phone and simcard if you cannot claim, especially simcard cos you need to do a simswapt asap...at this point I am not sure what to do, the number is not beeing picked up, when i enter my cellphone number, they are saying they havent received my claim.</p>