Bad service

<p>At the beginning of May this year I went into the Long Beach Mall branch to upgrade my phone and renew my contract. I chose a Lumia 1320 phone and as it was not in stock I was told that it would be ordered and I could collect it in 5 working days time. I went to collect it after that time but it was still not available, I went to collect it again on the 13 June this year but it was still not in stock. The young man in the store said he would speak to the Manager and let me know when I would be able to get the phone. It is now the 15 June and I have not heard anything. It is now over a month and I feel that this service is unacceptable.</p>