SJ
Sindi J

1 reviews | Active since Jan 2013

07 Jun 2016, 11:52

Bad Service

<p>I reported a ********** ugrade in March 2015 but the case has not been resolved. I was suspended at work today because of this unresolved case </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Jun 2016, 11:55
Official

Good Day Jee0612,

Thank you for your post

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that we require a sworn affidavit disputing the MTN contract and a clear certified copy of your ID. Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ:***