1 reviews | Active since Aug 2012
Bad service
<p>Good day</p> <p>I upgrade to from my laptop to a TV, I spoke to Thandeka regarding the upgrade all my details were taking down from Thandeka, I follow up almost every day to find out by when will I get my TV she can't give me an answer. Mtn took already a payment for something I don't have which I feel this is not fair at all. Thandeka and her team leader don’t return my calls I leave messages to phone me but no one return my call mtn treat me like a piece of ****, However I think I need to cancel all my business I have with them. I spoke to how many consultant telling me every day I will get the tv in a few days up till today I received no tv the upgrade was done in April already. Kgosi Moiloa promise me that I will have the tv by the next day he is one of the people I spoke to. So please mtn let me know what is the why forward</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***