1 reviews | Active since Jun 2016
Bad service
<p>MTN made an error by not debiting my account in April and did a double debit without my permission in the month of May. I reported the issue but all their agents gave attitude and were not able to help. To make matters worse, I requested to speak to a manager and I still got no assistance from them either. I requested that they assist me with an arrangement to get the money paid up but at the same time to redebit the one installment as I had not budgeted for it to go off twice in the month of May. They have a procedure that they follow with regards to laying a complaint and I was only made aware of this today after speaking to 3 managers or supervisors. The service I got from MTN is beyond pathetic. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with cell number in question or your Id number in order for us to be in a position to investigate and resolve your problem accordingly.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with cell number in question or your Id number in order for us to be in a position to investigate and resolve your problem accordingly.
warm regards
mike
REQ:***