Bad service

<p>I filed a claim with MTN insurance for a damaged phone Reference number *** on the 06/04/2016. The incident happened on the 30/03/2016. 3 to 4weeks later I got a call from the insurance for them to come and collect the phone, I then asked are they bringing a loan phone I was told they out of Stock, I then told them they can't take the phone as I won't have a phone to use in the mean time while my phone went in for repairs it's now 3weeks I have not had a thing from Them. I pay month in month out my Insurance premium. I can't use some of the apps on the phone due to a damaged scene. Why pay if one will get such service. </p>