1 reviews | Active since May 2016
Bad Service
<p>My Name is Bennedict and my Number is ***.and i received a call from mtn regarding my upgrade that was 2 days before Easter and i was told that my phone will be delivered which never happened.i called several times to cancel my contract which never happened.Whenever i'm calling they are telling me that I'M owing them R128.50 and i paid now they are saying I'm owing R400.where on earth.its not my fault that i did not receive phone its your *********** staff so if you want payment ask them ask them m not happy at all </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of MTN Direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of MTN Direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***