Bad service
<p>I took my phone in around 3 weeks ago to the sandton branch to have it repaired. They then send me back as I did not have my charger. I specifically went to that branch as it is closer to your repair center in order to save time. A few days later I took the phone to forest hill this time they gave me the documents to fill in as per refrence number *** and they informed me that the phone will be picked up. This was two weeks ago. Today I called again to find out when the phone is going to be picked up,after being placed on hold for 10 minutes the i got disconnected. I then called again to be placed on hold for more than 55 minutes with no sighn of a operator!</p> <p> </p>
Good Day Pieter-van-wyk-1,
Thank you for your post.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. We apologize for any inconveniences caused as a result of this, we understand the frustration that you endured in your attempt to have the issue resolved.
Kindly be advised that your claim application has been loaded and Smartphone plus will contact you to arrange collection for the damaged handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day Pieter-van-wyk-1,
Thank you for your post.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. We apologize for any inconveniences caused as a result of this, we understand the frustration that you endured in your attempt to have the issue resolved.
Kindly be advised that your claim application has been loaded and Smartphone plus will contact you to arrange collection for the damaged handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Thank you for your speedy response. It is much appreciated. I called again during the course of the day but after being placed on hold for more than 30 min I gave up and put the phone down. If I can be so blant as to make a suggestion,please employ more call centre staff. I am using my old phone at the moment and its battery life is extremely limited...I can realy not hold the line for such a long period of time. Please guys I need this problem to be sorted out as soon as possible. I need my phone repaired as soon as possible
Thank you for your speedy response. It is much appreciated. I called again during the course of the day but after being placed on hold for more than 30 min I gave up and put the phone down. If I can be so blant as to make a suggestion,please employ more call centre staff. I am using my old phone at the moment and its battery life is extremely limited...I can realy not hold the line for such a long period of time. Please guys I need this problem to be sorted out as soon as possible. I need my phone repaired as soon as possible