bad service

<p>In December I did an upgrade and I was assistant by Thembi Tshabalala at East Rand Mall sabc0061 she didn't cap my line as she promised and my child line went from R269 to R4245.I tried calling the store with no luck and I went to carnival mall with no luck and I was told I need to go to East Rand mall so that they can assist me,I went to East Rand mall Thembi and her store manager ignored me and I was assistant by a new staff member Amanda she log a billing query and till this day nobody has ever called me to update as she promised and I was even charged for a sim card when I was supposed to receive a free sim as I was changing to 4G network</p>