BAD SERVICE
<p>I was called by Adrian Stellenburg on Monday regarding my phone insurance after that I was told to go get the claim number Apparently I did a claim beginning of April then the consultant from Eastgate store did not do his job </p> <p>She only did my insurance claim the day I complained on the website .</p> <p>Apparently what is the point of me being with MTN also can l have my contract cancelled under CPA also this guy who called seems to be worried about my claim but all of a sudden he's not responding to my emails or give me the right feedback </p> <p> </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to our Insurance Division for feedback on claim status. A call back will be done during the course of today to advise progress on claim.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to our Insurance Division for feedback on claim status. A call back will be done during the course of today to advise progress on claim.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.