Bad service

<p>Before my contract expired i called mtn and told them to convert to prepaid and cancel. They said it will be cancelled and they charged me for month 25. One month over the 2 years. I called them again and they confirmed that it will get cancelled in 2 days.. this was in december 2015.. its may 2016 and they still charging me R200.00 per month. I contacted them twice this month and emails were sent to mtn retentions. they still have not come back to me. They have not refunded me either.</p> <p>I have ref numbers as proof</p> <p>You can only call the call center and they email retentions. There is no way for the customer to contact retentions directly.</p>