1 reviews | Active since May 2016

12 May 2016, 14:55

Bad Service

<p>During March 2016 I contacted MTN to add a recuring data bundle of 1 gig. I was charged but never received. When I complained last month I was told I wil get a credit for the 1 gid data bundle. I then asked that they cancel the 1 gig data and replace it with a recuring 500 meg bundle which I received. This morning received my airtime but no data. When I phoned this morning I was told they rectified it reference no ***. I was told that it would take 2 to 24 hours to load. Still no data received a message that my data is now depleted. When I phoned customer care they said that it has now being escalated should be resolved within 2 to 3 days. I dont understand the difference between 2 to 24 hours which has now become 2 to 3 days. I still have no data. I feel that MTN should immediately load my phone with a free data bundle since I need data now not in 2 to 3 days and I have been trying to sort this out for almost 3 months now. I demand a free data bundle immediately to see me through till you have resolved your problems</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply23 May 2016, 13:44
Official

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the 500MB bundle was loaded on 2016-05-13.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ:***