Bad service

<p style="background-color: #ffffff; color: #000000; font-family: UICTFontTextStyleBody; font-size: 17px; -webkit-text-size-adjust: auto;"><span style="background-color: rgba(255, 255, 255, 0);">I upgraded my contract on the 2nd of May and the sales lady that was assisting me told me that the device I upgraded to is 16GB.. Only to find out that's it's only 11GB and it can connect up to 5 devices via wifi but it kept dropping connection with only 3 devices. <br />So I went back to the store on the 8 of may to return the device and they said they don't have stock I opted for another device or to cancel my contract.. Sales lady asked the manager to assist with this matter but manager's response was"deal with your customer you sold that device" in front of me<br /></span></p> <p style="background-color: #ffffff; color: #000000; font-family: UICTFontTextStyleBody; font-size: 17px; -webkit-text-size-adjust: auto;"><span style="background-color: rgba(255, 255, 255, 0);">I was told to send a complain mail to mtn and yesterday I did a follow up and was told the Area manager will be in store to deal with my query but I haven't heard anything as yet?</span></p> <p style="background-color: #ffffff; color: #000000; font-family: UICTFontTextStyleBody; font-size: 17px; -webkit-text-size-adjust: auto;"><span style="background-color: rgba(255, 255, 255, 0);">Is this how MTN treat their customers? Because according to me every customer is important I'm surprised how this is not taken like a serious matter?</span></p> <p style="background-color: #ffffff; color: #000000; font-family: UICTFontTextStyleBody; font-size: 17px; -webkit-text-size-adjust: auto;"><span style="background-color: rgba(255, 255, 255, 0);">If I don't get any feedback within an hour I'm going to escalate this matter to Ombudsman...</span></p> <p style="background-color: #ffffff; color: #000000; font-family: UICTFontTextStyleBody; font-size: 17px; -webkit-text-size-adjust: auto;"><span style="background-color: rgba(255, 255, 255, 0);">Store mtn Heidelberg mall</span></p> <p style="background-color: #ffffff; color: #000000; font-family: UICTFontTextStyleBody; font-size: 17px; -webkit-text-size-adjust: auto;"> </p> <p style="background-color: #ffffff; color: #000000; font-family: UICTFontTextStyleBody; font-size: 17px; -webkit-text-size-adjust: auto;"><span style="background-color: rgba(255, 255, 255, 0);">Irritated customer</span></p> <p style="background-color: #ffffff; color: #000000; font-family: UICTFontTextStyleBody; font-size: 17px; -webkit-text-size-adjust: auto;"><span style="background-color: rgba(255, 255, 255, 0);">Themba Tshabalala</span></p>