Bad service
<p>On 06/05/2016 I called MTN regarding my cellphone claim for a lost phone which I logged on 26/04/2016 togrther with all the required documents & was advised that the query would take up to 5days due to a back lock that they're experiencing. Somehow 2 weeks later after endless attempts to contact MTN to obtain feedback regarding the matter, my attempts were in vain. Eventually I came across Dineo(agent) who informed me that she'll escalate the matter to Goitsemang(claims dptmnt) who'll provide feedback but to no avail, I then spoke to Alroy(agent) who informed me he couldn't transfer my call to the claims dpt, I then again spoke to Jason(manager) @ 15:38 after our call was cut-off & he never came back to me but insisted that he had been trying to call me back, but he was calling me back on the very same number I had blacklisted for the ****** device, he was so rude & adamant about the back lock story & still wanted to read me all the notes on his system regarding the attempts I enquired with. In the end he was of no assistance & refered me to the repairs where I could obtain a loan phone, which wasn't the reason for my call to them at all in the first place. This is utterly unacceptable as I had logged a calim before with them & that was resolved in hardly a day, but this instance took the "CAKE" in my opinion. To this day I'm still without a phone which is what I need as all my work applications & school correspondence come through that phone & without it I'm stuck between a rock & a hard place. Can someone get back to me with a positive SOLUTION in regards to this matter PLEASE?</p>
