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nicolene engelbrecht-amraoui

1 reviews | Active since Oct 2011

09 May 2016, 08:36

Bad service

<p>im soo irritated with mtn service, i had a monthly contract for R69 per month for 24 months, which expired end of February 2016. In January 2016 i phoned in to give notice , they told me its fine they made a note so my number will go to pay as u go, in February they still charged me, i phoned again said i dont want to reniew contract want it pay as u go, again i had to pay outstanding fees plus other fees( not sure what it was) then March again billed me, phoned in again and told them I requested my contract &nbsp;to be cancelled and move over to pay as u go, then they told me again i must pay fees plus extra which i did, now again they blocked my number, sending me sms and say i owe money, so i phoned in again... Said I requested pay as u go and canceled the monthly contract! So my question is... How many times must i pay fees ans extra costs untill mtn actually change my number to pay as u go?? I want answers on this matter asap!!! Im not gona pay anything untill they explain themselves!!! Worst provider ever with *********** staff</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply16 May 2016, 09:37
Official
Thank you for your post. We sincerely apologize for any inconvenience you may have experienced with our service. Thank you for your time on line. Bank details has been updated and the credit for March and April has been allocated to the account. Payment done to the account will be refunded back to your bank account. Kind Regards, Alice van der Merwe REQ:***