1 reviews | Active since May 2016
bad service
requested a copy of contract/ proof of purchase WITH my IME number, Issue date and Serial number I even requested a tax invoice to be made out because the attached has been rejected by Samsung for the free screen replacement my phone is not even a year. On the 19 April I booked my phone in at Samsung and called MTN for the documentation and to date no luck. MTN store advised I don’t have insurance hence they can’t fix my phone. I think I called the whole MTN company just for ONE PAPER WITH ALL THE INFO ON. Yesterday 03.05.2016 I went to the MTN innovation centre and not even the finance or Billings could help me IS IT REALLY THAT BAD TO HELP SOMEONE.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the phone number of the contract you are referring too so we can assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the phone number of the contract you are referring too so we can assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***