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Dyondzani M

1 reviews | Active since Jun 2014

20 Apr 2016, 09:09

Bad service

Everytime I convert my airtime to data, I have headache. When I connect to internet, im charged from airtime not data bundles. I have called about the same issue before, they advised that it was sorted. Its happening again today. <br> <br> Ntwanano on ur call centre, just lie and when I tell her I know what im talking about, she put silent so I cant hear anything. Im so disappointed with the service she provided. Shes is a call centre not a customer care consultant. <br> <br> If you care. You can call me on my other number ***

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Apr 2016, 21:49
Official
Hello Dyondzanir,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***