Bad Service

I handed in my Iphone 6 that is still under guarantee at the repair centre in Bloemfontein on the 13 April 2016. I experienced a problem with the camera on the phone and at the date of handing it in I was informed that the turnaround time will be 24-48 hrs and that i must follow up within 24 hrs. I followed up as indicated and the repair centre indicated that I will receive a new phone. To date I followed up every day to find out when the new handset will be delivered and even requested that the matter be escalated to get the necessary urgency on this matter. <br> <br> I never received any update on the progress on the matter and if I did'nt make contact with Mtn I would have still not be aware on what was the outcome and when I will receive the new handset. After numerous calls I still could not get a definite answer when my phone will be delivered. The only conclusion I can make now from this experience is that Mtn does not care about client service. In the meantime I must be happy not to be able to use the service that I allready paid for and to except the inconvenience caused due to this pathetic service