zG
zama G
1 reviews | Active since Apr 2016
18 Apr 2016, 15:19
Bad Service
I submitted a claim form for my cellphone repairs on the 27 March 2016, when I called in last week I was told that they did not receive the form. I sent it again on Tuesday 12 April, I went to the service centre they email the claim form again on Friday 16 April 2016. when I call their customer care line it takes me through the IVR after 15 minutes my call is dropped. I'm just hopeless cause no one knows what to do at the service centre. I'm very disappointed with MTN insurance.
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Replies (1)
MTN South Africa's replyOfficial
19 Apr 2016, 23:54Hello zgcwensa,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply19 Apr 2016, 23:54
Official
Hello zgcwensa,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***