LS
Lionel S
1 reviews | Active since Sept 2015
18 Apr 2016, 13:05
Bad service
This is the Second time I have bad service with Mtn and its really ****ing me off now that they take there own time to get back to a person. If you call in the call centre tell you they don't pick up the query and you have to resend an email. Just as you guys we all have jobs that we have to do so please do you job correct.<br> <br> If I don't receive any call or any confirmation about my phone that's in repairs with url and I made payment. I will be contacting head office for the second time with the second query that the call centre is so *********** with.<br> <br> ***<br> Claim ***<br> ***<br>
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Replies (1)
MTN South Africa's replyOfficial
19 Apr 2016, 17:23Hello Lionel03,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your Insurance claim was approved on the 22 March 2016 and an Excess fee of R150.00 is required from you. If you have made payment for the excess fee already please contact our Insurance department on *** as they will need proof of payment.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your Insurance claim was approved on the 22 March 2016 and an Excess fee of R150.00 is required from you. If you have made payment for the excess fee already please contact our Insurance department on *** as they will need proof of payment.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply19 Apr 2016, 17:23
Official
Hello Lionel03,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your Insurance claim was approved on the 22 March 2016 and an Excess fee of R150.00 is required from you. If you have made payment for the excess fee already please contact our Insurance department on *** as they will need proof of payment.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your Insurance claim was approved on the 22 March 2016 and an Excess fee of R150.00 is required from you. If you have made payment for the excess fee already please contact our Insurance department on *** as they will need proof of payment.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***