MP
Monica P
1 reviews | Active since Dec 2014
02 Jun 2015, 11:07
BAD SERVICE
I have been trying to get an answer from MTN for over a month and im still in the dark. I called 808 over and over again, only for no one to answer,or hang up the phone before answering it.<br> Anyway, I suppose have airtime on my iPad as i payed for it and no airtime. I wonder where it go? Or MTN just decide to ***** my money? I wonder if i will get an answer for my matter? Since i also went to tygervally shopping center and got req number *** that i have no idea for? Will be possible to MTN answer me or to busy taking advantage of MTN costumers?
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MTN South Africa's replyOfficial
05 Jun 2015, 11:28Hello Forever new ,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing Department for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing Department for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
MTN South Africa's reply05 Jun 2015, 11:28
Official
Hello Forever new ,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing Department for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing Department for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***