TI
Tiffany I
1 reviews | Active since Dec 2014
27 May 2015, 12:51
Bad Service
I waited for 37 minutes on 27 May 2015 to try and resolve my report I posted on Hello Peter last week Wednesday which there was no response to. This is beyond ridiculous, the stores can't help me and now the the call centre can't help me. So who is going to help me receive my refund that I am entitled to? Please see details in previous report I raised last week Wednesday.
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Replies (1)
MTN South Africa's replyOfficial
04 Jun 2015, 15:45Hello Tiffany_,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit of R15.00 has been processed to your MTN account, for the SMS bundle charged to your account in April.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit of R15.00 has been processed to your MTN account, for the SMS bundle charged to your account in April.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply04 Jun 2015, 15:45
Official
Hello Tiffany_,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit of R15.00 has been processed to your MTN account, for the SMS bundle charged to your account in April.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit of R15.00 has been processed to your MTN account, for the SMS bundle charged to your account in April.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,