BR
Bennie R
1 reviews | Active since Nov 2013
22 May 2015, 15:39
Bad service
Good day<br> <br> Just want to complain about the service that you get from MTN. You can call the call centre and head office on *** without any luck.<br> <br> I have posted on Hello Peter about my complains in March 2015 and again in May 2015 about my account and the request that my account is blocked on R429. I again recieved a bill of R1 800 this month.<br> <br> Dont know what else to do to get the people to block me on my monthly subscription<br> <br> Very discusted with the service i have recieved<br> <br> Bennie
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Replies (1)
MTN South Africa's replyOfficial
01 Jun 2015, 14:16Hello bdurandt,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your line has been migrated to top up package. You would need to load any data bundles that you might need. Kindly note you would be liable for any usage billed prior to the migration.
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your line has been migrated to top up package. You would need to load any data bundles that you might need. Kindly note you would be liable for any usage billed prior to the migration.
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply01 Jun 2015, 14:16
Official
Hello bdurandt,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your line has been migrated to top up package. You would need to load any data bundles that you might need. Kindly note you would be liable for any usage billed prior to the migration.
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your line has been migrated to top up package. You would need to load any data bundles that you might need. Kindly note you would be liable for any usage billed prior to the migration.
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,