Bad Service

On 20 April I phone the *** nr. requesting my invoice. The person who I spoke to promised to escalate my query to someone who will be able to assist me. Nobody come back to me.

On 21 April 2020, i submit a request for my invoice to MTN Customer care, on 29 April i get an email saying "accept our apologies for the delayed in response" and was asked to submit info again that i already provided in my first email.

6 May 2020 again i get and an acknowledge receipt of my query and to indicate if i still need assistance, which i did.

During that time I've send follow-up emails but up and until today no answer nothing. Almost a month later and still no assistance what so ever, i know this is a difficult time for everyone but that does not excuse this kind of service.

Last week i went to an MTN store to see if they can assist me but was told sorry they cant i will have to wait for customer care to assist.

Now my question is how difficult can it be or how long can it take to provide something as simple as an invoice?