ZN
Zoliswa N
1 reviews | Active since Oct 2013
14 May 2015, 10:40
BAD SERVICE
I have a contract with mtn they give me R200 aitime which they just lpaded as R166.80 this morning and they did the same last month I have reported that I bought R60 airtime that wasn't credited to me and they logged a complaint nobody has called me for follow up we can't get through to their call centre they also have gone into my account debited an incorrect amount without my consent. I can't pay for such bad service.
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Replies (1)
MTN South Africa's replyOfficial
17 May 2015, 11:32Hello ZoeyNge89,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have activated the number with R60.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have activated the number with R60.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply17 May 2015, 11:32
Official
Hello ZoeyNge89,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have activated the number with R60.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have activated the number with R60.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***