AJvR
Anneke Janse van Rensburg
1 reviews | Active since Feb 2014
05 Feb 2015, 10:10
BAD SERVICE
Good day,<br> <br> I Bought a MTN STEPPA TABLET 2 days ago (CASH). In the adverti*****t it says that you get 200mb for the first 12 months! It has been LONGER 24hours and I have not received my data.<br> <br> I have PHONED a few time (number 173 - prepaid call center) and I am not able to get through to a consultant. Basically offline at this stage. <br> <br> I phoned 808 and asked the supervisor to assist me. She said that she will ask someone in the prepaid call centre to phone me to resolve this. Till now I have not received any feedback. This is unacceptable!<br> <br> Please assist ASAP!
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
20 Feb 2015, 10:52Hello ankie1,
We are truly sorry for the delayed response and for the inconvenience caused.
We've escalated the matter directly to the management team within our Prepaid Department and requested that you be contacted on the number provided.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for the inconvenience caused.
We've escalated the matter directly to the management team within our Prepaid Department and requested that you be contacted on the number provided.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply20 Feb 2015, 10:52
Official
Hello ankie1,
We are truly sorry for the delayed response and for the inconvenience caused.
We've escalated the matter directly to the management team within our Prepaid Department and requested that you be contacted on the number provided.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for the inconvenience caused.
We've escalated the matter directly to the management team within our Prepaid Department and requested that you be contacted on the number provided.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
