Bad service

Good Day ... i am very disapointed with the service privided by Mtn. I was due for an upgrade on the 1st of Febuary 2015, i went to the Mtn store at the Glen on the on the 24 january 2015 to order the sony compact phone i was told that they would order it an delivery would be with in that week i went back on the 1 febuary 2015 to get the phone it wasnt there i was then told they not allowed to keep phones but a week before i was told they would. so then they said they would order it once again. no one contacted me as usual so i went back on the 2 febuary to see about the phone and once again they had to place an order, should you not conatct the supplier to find out about the phones if it is such a high demand for the phones , for 3 weeks i was told the stock is coming it has now been a week since i went to the store and still no contact but it is no issue to charge me for not upgrading or canceling the contract. i am still waiting for this phone! i think the service is pathetic no one looks as if they want to help you and i am tired of waiting to upgrade my phone. maybe i should move to another service porivider because servcie is disgusting. <br>