MJ
Marc J

1 reviews | Active since Apr 2015

30 Apr 2015, 09:42

Bad Service

I have made several attempts at cancelling my contract. I must have spent 90 minutes in total waiting for the call centre to either put me through to the cancellations department or simply dropping my call after 20 minutes. I have been greatly disappointed with the service both in stores who seem incapable of dealing with this and a number of other issues thought my contract the last 2 years. <br> <br> On top of it all I was advised on a contract, which later turns out to be totally intractable not being to upgrade or down-grade. Not being able to get roaming data, travelling international. Not to mention the poor reception and call quality both where I work and when I travel to Nigeria.<br> <br> I have a great amount of money in credit on this My750TopUp Contract which I am sure I am going to lose, as I have been told that the money cannot be transferred or converted in any way. This is simply unacceptable.<br> <br> MTN, contact me so I can end this contract once and for all.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 May 2015, 16:21
Official
Hello truespace,

Thank you for posting.

Please accept our apologies for the delayed response and for any inconvenience caused due to the unsatisfactory service received from one of our touch points.

Our records indicate that this matter has been resolved however if you are still experiencing problems with the coverage please send an e-mail to ***

Regards,
Nomonde.
REQ:***